Returns and Refunds

At Afra Perfumery, we strive to provide our customers with high-quality perfumes that meet their expectations. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to make it easy for you to return your item.

Eligible returns:

  • Perfumes that are in their original, unopened packaging and have not been used or damaged.
  • Perfumes that are defective or damaged upon arrival.

Ineligible returns:

  • Perfumes that have been opened or used.
  • Perfumes that are no longer in their original packaging.
  • Perfumes that have been damaged after arrival due to improper handling or storage.

How to make a return:

  • Contact our customer service team within 14 days of receiving your perfume to initiate a return.
  • Provide your order number and the reason for your return.
  • Our customer service team will provide you with further instructions on how to return your item.
  • Return your perfume in its original packaging, along with any accompanying materials
  • We recommend using a tracked shipping method to ensure the safe delivery of your return. Afradisia¬† is not responsible for lost or damaged returns.

Refunds:

  • Once we receive and inspect your return, we will process your refund within 7 business days.
  • Refunds will be credited to the original payment method used for the purchase.
  • Shipping costs are non-refundable.

Exchanges:

  • If you would like to exchange your perfume for a different product, please follow the same process for making a return. Once we receive and inspect your return, we will process an exchange or issue a refund as appropriate.
  • If you would like to make an exchange, please let our customer service team know which product you would like to receive in place of your original order.

Please note:

  • This return policy applies to purchases made directly through our website or through authorized retailers.
  • This return policy is subject to change without notice.
  • If you have any questions about our return policy, please contact our customer service team.